Frequently Asked Questions
Welcome to Teeslio! Here you’ll find answers to some of the most common questions about our products, orders, shipping, and returns.
About Teeslio
Teeslio is an independent apparel brand creating original T-shirt designs inspired by pets, professions, hobbies, humor, celebrations, retro style, and everyday life.
We create designs for people who want to wear something that reflects their personality and the things they love.
Yes. Our products are made to order. Each item is printed after you place your order by one of our print and fulfillment partners.
This allows us to offer a wide variety of designs without keeping large amounts of inventory.
We currently ship to customers in the United States. We may expand to additional countries in the future.
Ordering
Please check the size chart on the individual product page before placing your order.
Measurements and fits can vary between products, so always use the size chart provided for the specific item you’re purchasing.
If you need to change or cancel an order, contact us as soon as possible at support@teeslio.com.
Because orders may enter production shortly after being placed, we cannot guarantee that changes or cancellations will be possible once production has started.
Yes. However, products in the same order may sometimes be produced at different facilities and shipped separately.
You may therefore receive multiple packages and tracking numbers for one order.
Shipping & Delivery
Most orders are produced within approximately 2–7 business days.
Production times are estimates and can vary depending on the product, order volume, holidays, and other circumstances.
For U.S. orders, standard shipping typically takes approximately 2–5 business days after production.
Your total delivery time includes both production and shipping, so most orders are expected to arrive in approximately 4–12 business days.
These are estimates, not guaranteed delivery dates.
Yes. When tracking is available, you’ll receive tracking information once your order has shipped.
Please allow some time for the carrier’s tracking information to appear or update.
Sometimes there can be a delay between the shipping label being created and the carrier’s first scan.
If your tracking information hasn’t updated for an extended period, contact us and we’ll be happy to check the status of your order.
If your order is taking significantly longer than expected, please contact us at support@teeslio.com with your order number.
We’ll check the shipment and help determine the next steps.
Returns & Refunds
Because our products are made to order, we do not normally accept returns or exchanges because the wrong size or color was selected by the customer.
Please carefully check the size chart before ordering.
Our products are made to order, so we do not normally accept returns simply because you changed your mind.
For complete information, please see our Returns & Refunds Policy.
We’re here to help.
Please contact us within 30 days of delivery at:
Include your:
- Order number
- Description of the problem
- Clear photos showing the issue
We’ll review the problem and, when appropriate, arrange a replacement or refund.
Contact us as soon as possible with your order number and clear photos of the product you received.
We’ll investigate the issue and arrange an appropriate solution.
Usually, no.
In many cases, photos are sufficient for us to investigate the problem. If we need the product returned for any reason, we’ll provide instructions.
Product Care
For the best results, always follow the care instructions on the garment’s label.
Proper washing and drying can help maintain the appearance and quality of your T-shirt and its printed design.
With proper care, your printed design should maintain its appearance. Follow the garment’s care instructions and avoid unnecessarily harsh washing or drying conditions.
Orders & Addresses
Contact us as soon as possible if you notice an error in your shipping address.
Because orders may enter production quickly, we cannot guarantee that an address can be changed after your order has been submitted for production.
If an order is shipped to an incorrect or incomplete address provided at checkout, additional costs may apply if a replacement shipment is requested.
First, check:
- Around your delivery location
- With household members
- With neighbors
- Any safe locations where the carrier may have left the package
You can also contact the carrier using your tracking information.
If you still can’t locate your package, contact us at support@teeslio.com with your order number and tracking information.
If your order appears to be lost, contact us with your order number and tracking information.
We’ll investigate the shipment and help determine the appropriate resolution.
Payments
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment providers available at the time of purchase.
Payment is processed when you complete your purchase through the available checkout payment method.
Still Have Questions?
We’re happy to help.
Email: support@teeslio.com
When contacting us about an order, please include your order number so we can assist you as quickly as possible.